Refund & Policy

Welcome to AutoPaying.help, your trusted partner for automated billing solutions. We value your trust and are committed to providing high-quality billing tools and services tailored to your business needs. This Refund Policy outlines our terms regarding subscription payments, cancellations, refund eligibility, dispute resolution, and more.

We encourage all users to carefully read this policy to understand their rights and obligations before making a purchase or subscription payment through our platform.

📌 1. Introduction

By subscribing to any of our paid services or accessing our billing platform in any paid capacity, you acknowledge that you have read, understood, and agreed to be bound by this Refund Policy. Our policy is designed to be transparent, fair, and legally compliant with international digital commerce laws.

📦 2. Services Covered Under This Policy

This Refund Policy applies to the following services offered on AutoPaying.help:

  • Monthly and annual subscription plans
  • One-time service fees for premium tools
  • Custom API development or integration
  • Add-on billing modules
  • Onboarding and consulting services

Please note: Certain services may come with their own refund or cancellation terms as part of a separate agreement. In such cases, those terms will supersede the general policy stated here.

💳 3. Payment Terms

All users must provide valid billing information to use AutoPaying.help’s paid services. Payments are collected through secure, PCI-compliant gateways. We support:

  • Credit/Debit Cards
  • Net Banking
  • UPI
  • PayPal
  • Razorpay/Stripe
  • Auto-debit subscriptions (where applicable)

Invoices are generated automatically after each successful transaction and are available for download from your user dashboard.

❗ 4. Refund Eligibility Criteria

We understand that billing software can be a critical part of your business infrastructure. However, since our services are digital and subscription-based, refunds are granted only under specific conditions:

✅ Eligible Refund Scenarios:

  1. Duplicate Payment: If you are charged more than once for the same service.
  2. Unintended Auto-Renewal: If you were charged for auto-renewal but did not use the service after the renewal.
  3. Technical Failure: If a technical fault in our system caused service disruption for more than 72 hours (verified by our engineering team).
  4. Platform Malfunction: If you are unable to use key features that were promised and the issue is unresolved for 7+ business days.
  5. Incompatibility Issues: If our platform is found incompatible with your system or tech stack after initial configuration and troubleshooting.
  6. Mistaken Charges for Cancelled Accounts: If you cancelled your account and were still charged afterward.

❌ Non-Eligible Scenarios:

  • User didn’t cancel the subscription before renewal.
  • User “changed their mind.”
  • Dissatisfaction due to preference or subjective experience.
  • Lack of understanding of features (please use free trial/demo before subscribing).
  • Service disruptions caused by third-party services or user error.
  • Expired refund window (more than 14 days since transaction).

📆 5. Refund Time Frame

We offer a 14-day refund window from the date of the initial transaction or renewal, applicable only to eligible cases.

Example: If you purchased a monthly plan on July 1st, you must request a refund no later than July 15th.

Note: Enterprise plans and custom projects may follow different time frames or refund policies based on the agreement signed.

🧾 6. How to Request a Refund

To submit a refund request, please email us at refunds@autopaying.help or use the Refund Request Form with the following details:

  • Full Name
  • Registered Email Address
  • Invoice Number
  • Date of Purchase
  • Reason for Refund Request
  • Screenshot of error (if applicable)
  • Last 4 digits of your payment method

We aim to review all refund requests within 5 business days. Approved refunds will be processed within 7 to 10 business days depending on your bank or payment method.

🚫 7. Chargebacks & Disputes

We strongly discourage filing a chargeback without contacting us first. Most issues can be resolved through our support team.

If a chargeback is initiated before contacting us:

  • Your account will be suspended immediately.
  • All invoices, receipts, and communication will be provided to the payment processor for dispute review.
  • You may be permanently banned from AutoPaying.help if abuse is suspected.

We reserve the right to challenge and reverse chargebacks through legal means or arbitration where necessary.

🔄 8. Cancellations and Auto-Renewals

AutoPaying.help offers both manual billing and auto-renewal plans. Please take note of the following:

For Monthly/Yearly Subscriptions:

  • Plans are automatically renewed unless cancelled before the renewal date.
  • You can cancel your subscription anytime from your user dashboard.
  • Cancelling a subscription does not automatically initiate a refund unless eligibility conditions are met.

For Custom Plans/Projects:

  • Cancellations must be requested in writing (via email) at least 15 business days prior to renewal or delivery deadline.
  • Refunds for cancelled projects will depend on time and resources already invested.

👨‍💼 9. Special Cases: Custom Work, APIs, and Add-ons

For custom development, API integrations, or additional modules:

  • A non-refundable upfront deposit is typically required.
  • If a refund is requested mid-project, it will be calculated based on work completed.
  • Post-delivery refunds are generally not applicable unless there is a significant technical error or contractual breach.

All such requests are handled on a case-by-case basis, in coordination with our project management team.

🛡️ 10. Refund Method

All refunds are processed using the same method as the original payment. We do not issue refunds to alternate accounts for security reasons.

  • Refunds to cards may take 5–10 business days.
  • UPI/bank transfers may take 3–5 business days.
  • PayPal refunds may appear within 24–72 hours.

No processing fee will be deducted unless mentioned in your agreement.

🌍 11. International Transactions

If you are paying from outside India:

  • Refunds are subject to international gateway policies.
  • Currency conversion charges, bank processing fees, and delays may apply.
  • We are not responsible for third-party transaction fees during refunds.

🔐 12. Fraudulent Activity or Abuse

If your account is found to be engaged in fraudulent activity, policy abuse, or attempts to game the system:

  • You forfeit all refund rights.
  • Your account may be terminated without prior notice.
  • Legal action may be pursued based on the severity.

Examples include:

  • Using fake identities for free trials
  • Submitting false refund claims
  • Repeated chargebacks
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